Privacy statement

Personal data which we process

Pontsteiger Assistant processes personal data about you, because you use our services and/or because you provide them to us yourself. Below is an overview of the personal data which we process:

  • First and last name
  • Sex
  • Date of birth
  • Address details
  • Phone number
  • Email address
  • Other personal data that you actively provide, for example by creating a profile on this website, in correspondence and by telephone
  • Information about your activities on our website
  • IP address
  • Internet browser and device type

Special and / or sensitive personal data that we process

Our website and / or service does not intend to collect data about website visitors who are under 16 years old, unless they have permission from parents or guardians. However, we can not check if a visitor is older than 16. We encourage parents to be involved in the online activities of their children, in order to prevent data about children being collected without parental consent. If you are convinced that we have collected personal information about a minor without this permission, please contact us via, then we will delete this information.

Why we need data

Pontsteiger Assistant processes your personal data for the following purposes:

  • Give you the opportunity to create an account
  • Sending our newsletter, notifications, research and / or direct mailings
  • To be able to call you if necessary in order to carry out our services
  • Inform you about changes to our services and products
  • Handling your payment for the benefit of our services
  • To deliver goods and services to you
  • Give you the oppurtunity to post messages on the timeline (visible for residents of your building)
  • Give you the oppurtunity to post a reaction on messages on the timeline (visible for residents of your building)
  • Pontsteiger Assistant analyzes your behavior on the website in order to improve our website and to tailor our range of products and services to your preferences

How long we store data

Pontsteiger Assistant will not store your personal data longer than is strictly necessary to realize the purposes for which your data is collected. Our retention period(s) are: 1 month after termination of your rental agreement or Owners Association Membership in/of the property to which Pontsteiger Assistant applies.

Share with others

Pontsteiger Assistant shares your personal data with various third parties if this is necessary for the execution of the agreement and to comply with any legal obligation. We make agreements about the security and confidentiality with third parties that process your personal data on our behalf. 

Mapping website visit

Pontsteiger Assistant uses functional, analytical and tracking cookies. A cookie is a small text file which is stored in the browser of your computer, tablet or smartphone when you first visit this website. On the one hand, Pontsteiger Assistant uses cookies with a purely technical functionality. These ensure that the website works properly and, for example, your preferred settings can be remembered. We can also optimize our website with this. On your first visit to our website we have already informed you about these cookies and asked permission for their placement. You can opt out of cookies by setting your internet browser so that it does not store cookies anymore. In addition, you can also delete all information previously saved via the settings of your browser. For an explanation, see:

View, correct or delete data

You have the right to view, correct or delete your personal data. In ‘my profile’ you can view and correct your personal data. You can send a request for removal to In order to ensure that the request for access has been made by you, we ask you to send a copy of your identity document with the request. We ask you to block out your passport photo and citizen service number (BSN) in this copy. This is to protect your privacy. Pontsteiger Assistant will respond to your request as soon as possible, but within four weeks. Company address: De Bruyn Kopsstraat 9K 2288 EC Rijswijk Nederland.


Pontsteiger Assistant takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you have the impression that your data is not properly secured or there are indications of abuse, please contact us via